Contact information

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How Can We Help?

At NovaLink Shop, we're committed to providing exceptional customer service. Whether you have a question about your order, a product, shipping, returns, or any of our services, our support team is here to assist you.

We strive to respond to all enquiries within 24 business hours.

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What We Can Help With

› Order status and tracking
› Product information and recommendations
› Shipping and delivery questions
› Returns, refunds, and exchanges
› Payments and billing enquiries
› Technical support or website issues
› General questions about our store
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Customer Support Hours

› Monday – Friday: 9:00 AM – 6:00 PM (CET)
› Saturday: 10:00 AM – 4:00 PM (CET)
› Sunday & Public Holidays: Closed
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Before Contacting Us

To help us resolve your request as quickly as possible, please include:

› Your full name
› Your order number (if applicable)
› A clear description of your question or issue
› Photos of the product (if reporting damage or a defect)
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Business Information

Registered Commercial Name:
NovaLink Ventures

Legal Entity:
Tony Pauwels (Sole Proprietorship)

Enterprise Number (KBO/BCE):
1039.532.469

VAT Number:
BE1039.532.469

Business Address:
Pastoorijstraat 5C
9170 Sint-Gillis-Waas
Belgium

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Contact Details

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Our Commitment

At NovaLink Shop, customer satisfaction is our highest priority. We are committed to providing reliable service, secure shopping, and prompt support whenever you need assistance.

Thank you for choosing NovaLink Shop. We appreciate your trust and look forward to serving you.