Terms of service

Last Updated: July 2026

Welcome to NovaLink Shop. These Terms of Service ("Terms") govern your access to and use of https://novalink-venture.com, including all products, services, content, and features provided by NovaLink Ventures.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or Services.

About Us

Placing an Order

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• All information you provide is accurate and complete.
• You are authorized to use the selected payment method.

An order confirmation does not constitute final acceptance of your order. We reserve the right to refuse, cancel, or limit any order due to pricing errors, suspected fraud, stock availability, or other legitimate reasons.

Pricing & Payments

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless stated otherwise.

We accept secure payments through trusted payment providers available during checkout.

Orders will only be processed after successful payment authorization.

Shipping & Delivery

We work hard to deliver your order as quickly as possible.

Delivery times shown on our website are estimates and are not guaranteed.

Delays may occur due to:

• Courier delays
• Customs clearance
• Weather conditions
• Peak shopping seasons
• Events beyond our reasonable control

For complete delivery information, please see our Shipping Policy.

International Orders

Customers ordering from outside Belgium are responsible for any customs duties, import taxes, or local fees charged by their country's authorities.

NovaLink Shop is not responsible for delays caused by customs inspections or import procedures.

Returns & Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

Please review our Refund Policy before requesting a return.

Product Availability

We continuously update our inventory.

Occasionally, products may become unavailable after an order has been placed.

If this happens, we will contact you as soon as possible to offer:

• A replacement
• Store credit
• A full refund

Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

• Product images are for illustration purposes.
• Actual colors may vary depending on your screen settings.
• We reserve the right to correct errors, update product information, or discontinue products without prior notice.

Intellectual Property

All website content—including logos, trademarks, graphics, images, videos, text, product descriptions, website design, and other materials—is the exclusive property of NovaLink Ventures or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Prohibited Use

You agree not to:

• Use our website for unlawful activities.
• Attempt unauthorized access to our systems.
• Upload malware or harmful software.
• Copy or scrape website content.
• Interfere with the security or functionality of our Services.

Violation of these Terms may result in immediate suspension or termination of your access.

Fraud Prevention

To protect our customers and business, we reserve the right to:

• Verify payment information.
• Request additional identification when necessary.
• Cancel orders suspected of fraud, abuse, or unauthorized payment activity.

Any fraudulent activity may be reported to the appropriate authorities.

Chargebacks & Payment Disputes

If you believe a payment was made in error, please contact us before initiating a chargeback with your bank or payment provider.

Fraudulent or unjustified chargebacks may result in the suspension of future purchases and may be disputed with the relevant financial institution.

Limitation of Liability

To the fullest extent permitted by law, NovaLink Ventures shall not be liable for indirect, incidental, special, or consequential damages resulting from:

• The use of this website.
• Delayed deliveries.
• Technical interruptions.
• Product misuse.
• Third-party services or carriers.

Nothing in these Terms limits your statutory consumer rights under Belgian or European Union law.

Force Majeure

NovaLink Shop shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, cyberattacks, supplier failures, transportation disruptions, or other unforeseen circumstances.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have read and accepted our Privacy Policy.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their content, security, or privacy practices.

Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of our website after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service are governed by the laws of Belgium.

Any disputes shall be subject to the exclusive jurisdiction of the competent Belgian courts unless mandatory consumer protection legislation provides otherwise.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Thank You

Thank you for choosing NovaLink Shop.

We truly appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience every time you visit our store.