Refund policy

Last Updated: July 2026

At NovaLink Shop, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Include all accessories, manuals, and promotional items.
• Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrect upon arrival:

• Opened personal care or hygiene products
• Customized or personalized products
• Gift cards
• Digital products or downloadable content
• Perishable goods

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include:

• Clear photos of the product and packaging
• Your order number
• A brief description of the issue

info@novalink-venture.com

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

• Your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are:

• Damaged
• Defective
• Incorrect

Please contact us before returning your item.

Return Shipping

If the return is due to our mistake (damaged, defective, or incorrect item), NovaLink Shop will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must follow the standard return procedure.

European Union Consumer Rights

Customers within the European Union may have additional statutory rights under applicable consumer protection laws, including the legal right to withdraw from certain purchases within 14 days.

These rights remain unaffected by this Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Thank You

Thank you for choosing NovaLink Shop. We appreciate your trust and are committed to providing fair, transparent, and professional customer service.