Last Updated: July 2026

At NovaLink Shop, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are carefully processed before shipment.

Processing Time: 1–3 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Destinations

We proudly offer Free Worldwide Shipping.

Whether you're shopping from Belgium, Europe, or anywhere else in the world, we will do our best to deliver your order safely.

Estimated Delivery Times

Delivery times may vary depending on your location.

• Belgium: 1–3 business days
• Europe: 5–10 business days
• Worldwide: 7–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery Time Variations

The delivery times stated on our website are estimated delivery times and may vary depending on the destination and circumstances surrounding the shipment.

Delivery may take longer than estimated because of supplier processing or stock issues, supplier errors, carrier or transportation delays, customs clearance, severe weather, or other unforeseen logistical circumstances.

We work with our suppliers and logistics partners to process and deliver orders as quickly as possible. If we become aware of a significant delay, we will make reasonable efforts to keep you informed.

Shipping Costs

Free Worldwide Shipping on all orders.

There are no hidden shipping fees at checkout unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when available.

You can use this tracking number to monitor the progress of your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.

Where applicable, these charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions
• Airline or transportation delays
• Courier service disruptions
• Customs inspections
• Peak holiday seasons
• Unforeseen logistical circumstances

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

If an order cannot be delivered because of incorrect or incomplete shipping information, please contact us as soon as possible.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

Please include your order number and photos of the damaged package or product where applicable.

We will work with you to investigate the issue and find an appropriate solution.

Returned Packages

If a package is returned to us because it could not be delivered due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NovaLink Ventures
Pastoorijstraat 5C
9170 Sint-Gillis-Waas
Belgium

Email: info@novalink-venture.com

Phone: +32 471 01 81 60

Website: novalink-venture.com

Thank You

Thank you for choosing NovaLink Shop. We truly appreciate your support and look forward to serving you.